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 ZooMed Eco Earth

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chevy_power427
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PostSubject: ZooMed Eco Earth   11/16/2008, 8:40 pm

Wasn't sure where to post this, so here goes. I bought a block of eco earth from zoomed this week for my new pandinus cavimanus. When I was breaking the block in the bucket full of water, I felt something prick me in the hand, to my big surprise, it was a rusty nail. I was dissapointed, I was sure a product such a this would be real "clean" for our pets. Went to check their website to see if I could sent them an e-mail, but I didn't find any link. Didn't keep the nail, I could have posted a picture.
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scorpion111
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PostSubject: Re: ZooMed Eco Earth   11/16/2008, 8:50 pm

weird!

i'm sure the rest of it's safe for your scorps, just give it a thourough look-through.
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Mr. Mordax
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PostSubject: Re: ZooMed Eco Earth   11/16/2008, 8:52 pm

Um, ouch?

There's a link on this page to email them for customer service.

That's pretty messed up that there'd be a nail in there.

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bjaeger
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PostSubject: Re: ZooMed Eco Earth   11/16/2008, 9:43 pm

I'd sue them lmao.
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Kejser
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PostSubject: Re: ZooMed Eco Earth   11/16/2008, 10:10 pm

I whould really find that nail if i was you. They might wanna see it..


Ps: this thread has been moved cause there is no reason why its should be in the scorpion general section. Very Happy

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electrophyste
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PostSubject: Re: ZooMed Eco Earth   11/16/2008, 10:18 pm

i have found bits and pieces of a blue and red wrapper in a brick i had bought as well.
i just removed the wrapper but rust is NO GOOD FOR ANYTHING. i wouldn't use that dirt i would get new stuff but that's me and i know what rust does to fish so i could imagine what it would do to a scorp who decided to drink up some moisture out of the substrate and drink up some rust residue.
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*Connie*
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PostSubject: Re: ZooMed Eco Earth   11/17/2008, 3:57 am

thats awful! I would email them and send it back! find the nail if you can! thats awful
xxx
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LadyRiotControl
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PostSubject: Re: ZooMed Eco Earth   11/17/2008, 6:11 am

Thats very unusual. but keep the nail and substrate until the matter is resolved with their customer services.
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chevy_power427
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PostSubject: Re: ZooMed Eco Earth   11/17/2008, 7:45 am

I e-mailed them, I'll wait for the reply. I searched for the nail, but couldn't find it.
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Venom
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PostSubject: Re: ZooMed Eco Earth   11/17/2008, 1:51 pm

This thread should be in the product review place.
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Mr. Mordax
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PostSubject: Re: ZooMed Eco Earth   11/17/2008, 3:12 pm

Moved . . . again. Very Happy

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chevy_power427
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PostSubject: Re: ZooMed Eco Earth   11/17/2008, 7:10 pm

Good, got I reply the same day. They said they will pass my comments to quality control so that they can further improve the product. And they also said they would sent me some eco earth. We'll see....
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Mr. Mordax
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PostSubject: Re: ZooMed Eco Earth   11/17/2008, 7:15 pm

That would be sweet if you got some free stuff. Very Happy

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the lycan mikey
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PostSubject: Re: ZooMed Eco Earth   2/13/2010, 10:32 pm

im buying the 3 pack from Dr. Fosters & Smith's website
and ive already bought 1 block and i didnt have any issues with it...
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